Warranty, Loyalty and Covenant Terms

1. All sales are final. Our watches have standard warranties outlined below. Please do your due-diligence before purchasing as we will not accept any returns based on accidental purchase, fitment, or changing of one’s mind.

2. Our watches are priced to include a 12 month craftsmanship policy for Hands, Bezel inserts, and Movements: Within a year of delivery, if the hands become loose, bezel insert falls out, or the automatic movement stops, we will repair and replace (including shipping) at our expense. This policy does not cover issues resulting from standard wear and tear.

3. Three year repair policy: If you break it, we’ll fix it at a discount of 20% off plus parts, shipping/insurance not included.

4. three year update/mod policy: If you want to upgrade your timepiece, we will offer you a discount on labor at 50% off. All you’ll have to pay is for parts and shipping.

5. Although most of our watches are pressure (water) tested, we DO NOT warranty for water damage as most automatic watches use a screw-down crown and this is the buyer’s responsibility to ensure the watch fitted and secured properly.

6. On our email list? Bought a watch from us? Excellent! You’ll receive special discounts based on your affiliation with our company. The more you buy, the more you save!

7. Returns DO NOT cover original merchant fee (3% of the gross sale), shipping or original tax payments.

9. Refunds are not granted until the watch has been return and fully inspected.

Fraud and Theft

Our goal is to see ever single transaction completed in a satisfactory fashion for our clients. With this said, please be aware that SHM Creations has their own IN HOUSE investigative staff that overlooks each transaction for authenticity and security purposes. If at any time a flag is raised from your purchase such as invalid address, suspicious paypal accounts, mismatched information, or any other suspicious activity, you may be contacted before we ship your purchase for verification. We also find it very important that you communicate with us if we reach out to you via email or phone call. This ensures we know who you are and can get your purchase to you safely and in a timely manor. Lastly, please be aware that we DO work with local law enforcement across the US and WILL prosecute against fraudulent purchases at the highest level possible.

Copyright/Trademark

Please Note: We are the original manufacturer/builder of this watch. All parts are FULLY licensed to us for the use and sale of our own custom builds. SHM Creations is not affiliated with Seiko, Omega, Citizen, Tudor, Rolex, or any other company with products that may resemble our own. All of our custom watches are designed solely by us and meant to be original works. Any similarities in design to any other watches are purely coincidental. Our builds are NOT intended to replicate any other company’s designs or copyrighted property. Any and all use of brand names (such as dial badges and/or logos) are purchased legally through aftermarket suppliers. SHM Creations does not assume any responsibility for any type of copyright infringement from the original suppliers of these parts. All suppliers are assumed to have permission from said companies in order to use their name and/or logos.

Payment

All payments are through Paypal. Mastercard, Visa, Discover, American Express can also be processed through Paypal.

Immediate payment is required. If you want to combine shipping on multiple purchases, please contact us before processing payment.

Sales tax of 4.5% will be charged for purchases sent to continental US addresses.

Items will only be shipped once payment has been confirmed as received.

Returns

First and foremost we want our SHM Creations customers to be completely satisfied with their buying experience. We try to post as many pictures as possible, and list any details that may effect a sale. All watches are extensively photographed and inspected prior to shipping and are in perfect working order, unless stated otherwise. If you have a problem with a watch you purchased, please refer to the warranty information above as we no longer accept returns.

Please closely look over all photos and descriptions in listings before committing to a purchase.

We do NOT provide refunds for damages outside of our control including water damaged as mentioned above.

Shipping

We currently ship to the continental US. If you need international shipping certain terms and conditions will apply.

NOTE: If you purchase a watch that has a flat shipping price (such as $8), and you live OUTSIDE of the US, we will need to adjust the shipping price to cater to your location. A separate link for the additional cost will be provided after your purchase.

Please understand that SHM Creations watches (especially with strap/bracelet configurations) require a 4 to 6 week leway on shipping.

We hold no liability once watches have been given (with proof of tracking) to USPS or any other carrier. If you would like us to increase the carrier insurance, please send us a note and we will provide a quote. We will work with you from there.

Buyer is responsible for the correct shipping address at the time of payment, and for any taxes, duties, import fees that may apply.

We ship with USPS, UPS and Fedex, within 1-2 business from the time of payment.

Shipping times by the carrier may be affected by volume (holiday season) and other circumstances (weather, pandemic, etc). You will be provided with a tracking number once package has shipped.

We will do discounted shipping on multiple items. Please contact us before processing payment.